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Our Guarantee

We stand behind every product we sell. If you are not absolutely pleased with your purchase, we will be happy to make an exchange or refund for the purchase price less a fifteen to twenty percent restocking charge and the shipping costs both ways is your responsibility.

The restocking fee is based on the charges incurred by us from our vendors. We ask that returned products be in new condition with all original parts and orginal packaging, with a copy of original invoice. Simply Return the item to us within 15 days via insured parcel post or UPS to:

Ice Crafters
Returns Department
712 Webster Avenue,
Wheaton, IL 60187


Shipping and Handling Information
We will quickly process orders in 1 to 2 business days whenever possible. Shipments within the continental U.S. usually arrive in 3 to 7 days. Some items can be back ordered. You will be notified via email, or telephone if an extended back order is anticipated. We ship and package orders on weekdays only. Next Day Air Early Am service is guaranteed for commerical addresses only where available. Orders of high priority are recommended to call (800)871-0739.

All items marked CALL TO ORDER require special handling. These items are usually shipped through a freight line with a tailgate delivery. Shipping charges will be quoted seperately for these items.

For delivery outside the continental U.S. please call, fax, or email requests.
Phone: (800) 871-0739 or 1 (630) 871-0739
Fax: (630)871-0839
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Payment
We welcome Visa, Mastercard, and American Express credit cards.


Pricing
We make every effort to maintain our prices. Occassionally we find it necessary to change our prices. All prices are subject to change.